Agreement and scope
These Terms of Service govern access to the SpaceMedia B2B music distribution platform made available by or through SpaceMedia, including multi-tenant administration, whitelabel configuration, organization administration, artist management, release submission, metadata operations, quality control, DSP delivery, royalty reporting, payout processing, billing, support, and related services. By creating an account, accepting an invitation, administering a tenant, submitting content, or otherwise using the service, you agree to these Terms.
The primary website associated with this service is https://staging.spacemedia.uk/.
If you use the service on behalf of a company, label, distributor, artist, rights holder, whitelabel operator, or other legal entity, you represent that you have authority to bind that entity and its authorized users to these Terms.
Tenants, roles, and administration
The service is structured for multi-tenant music distribution operations. System users, whitelabel administrators, organization administrators, invited personnel, artist users, and other end users may receive different permissions, visibility, and operational responsibilities. Each tenant is responsible for its configuration, brand settings, invited users, artist relationships, release activity, internal approvals, support handling, and compliance with laws, contracts, and partner requirements.
Organization administrators are responsible for managing access only for authorized personnel and for promptly removing access when personnel, contractors, artists, or business relationships change. Administrative features must not be used to misrepresent an artist, label, distributor, rights holder, catalog owner, or release.
Accounts and information accuracy
You must provide complete, current, and accurate account, organization, artist, tax, payment, contact, catalog, contributor, and release information. You are responsible for maintaining credential security and for all activity conducted through accounts, invitations, API access, administrative permissions, or user profiles under your control.
Accounts, roles, invitations, or administrative privileges may not be sold, leased, sublicensed, transferred, shared with unauthorized persons, used to avoid review, or used to conceal the identity of a rights holder, payee, beneficiary, artist, organization, or other responsible party.
Release submission and quality control
Submitted recordings, videos, artwork, metadata, contributor details, split information, licensing documents, territory selections, delivery dates, pricing instructions, and other release materials must be complete, accurate, properly formatted, and suitable for delivery. Releases may be reviewed by automated systems, copyright and fraud tools, quality control personnel, distribution partners, payment providers, and DSPs before or after delivery.
We may delay, reject, edit for compliance, request additional information, suspend, redeliver, or remove a release where metadata is incomplete, rights are unclear, artwork or audio fails partner rules, payment obligations are outstanding, activity presents risk, or delivery would conflict with law, contract, DSP policy, or operational requirements.
DSP delivery and platform partners
Delivery to digital service providers, social platforms, user-generated content services, download stores, neighboring rights partners, analytics providers, payment processors, and other third-party services is subject to their technical standards, commercial terms, review procedures, availability, and acceptance decisions. Delivery dates, store availability, territory availability, pricing, search visibility, editorial treatment, playlist placement, monetization eligibility, and takedown timing are not guaranteed.
Partner requirements may change without advance notice. You authorize us to take actions reasonably necessary to comply with partner rules, correct delivery errors, process updates, exchange reporting data, investigate claims, and maintain operational integrity across the distribution network.
Rights warranties and content license
You retain ownership of content you submit. You grant SpaceMedia, SpaceMedia B2B, affiliated service providers, distribution partners, DSPs, and payment or reporting providers a non-exclusive, worldwide license to host, copy, encode, transcode, format, display, reproduce, distribute, transmit, publicly perform, monetize, report on, analyze, promote where instructed, update, suspend, and take down content as necessary to provide and administer the service.
You represent and warrant that you control all rights, licenses, consents, clearances, and permissions required for each release, including sound recordings, compositions, samples, interpolations, beats, artwork, trademarks, names, likenesses, artist approvals, contributor splits, collection rights, neighboring rights, territories, and monetization channels. You are responsible for all claims, disputes, royalties, fees, and obligations arising from content or information you submit.
Royalties, statements, and payouts
Royalty, usage, sales, tax, and adjustment data depends on reports received from DSPs, distribution partners, collection partners, and payment providers. Statements may be delayed, amended, reversed, offset, recouped, or corrected to reflect partner reports, refunds, chargebacks, currency conversion, tax withholding, reserves, claims, fraud findings, payment-provider decisions, or accounting corrections.
Payouts may be subject to eligibility rules, minimum thresholds, identity verification, sanctions screening, tax documentation, payment fees, bank availability, reserve requirements, rights disputes, suspected fraud, legal holds, partner deductions, and other checks required to administer royalties responsibly. No payout is final until cleared by the applicable payment provider and reconciliation process.
Fees, taxes, and payment obligations
Subscription fees, distribution fees, pay-per-release charges, add-ons, credits, payment processing costs, support charges, overage fees, and other service charges are due as presented in the platform, an order flow, an invoice, or a separate written agreement. Unless required by law or expressly stated in a separate written agreement, fees are non-refundable once the relevant service period, delivery process, or operational work has begun.
Failed payments, disputed charges, chargebacks, unpaid invoices, expired payment methods, plan cancellation, or tax non-compliance may result in feature restrictions, delivery delays, payout holds, suspension, termination, collection activity, or removal of content from distribution. You are responsible for taxes, duties, withholdings, and similar governmental charges associated with your use of the service, except taxes based on our net income.
Fraud review and prohibited conduct
You must not use the service for artificial streaming, bot activity, stream farms, click-fraud, incentivized manipulation, deceptive marketing, duplicate or spam releases, misleading metadata, unauthorized content, rights laundering, payment fraud, sanctions evasion, malware, credential misuse, abusive support conduct, or activity intended to bypass quality control, compliance review, partner policy, or payment screening.
We may investigate suspected misconduct, request documentation, restrict accounts, disable users, block submissions, pause delivery, withhold or reverse royalties, apply reserves, notify partners, preserve evidence, or report unlawful conduct to competent authorities where necessary to protect artists, rights holders, DSPs, partners, users, and the service.
Compliance and legal obligations
You must comply with all laws and regulations applicable to your use of the service, including copyright, neighboring rights, consumer protection, privacy, publicity rights, tax, export control, sanctions, anti-bribery, anti-money laundering, and platform transparency requirements. You must not cause us, SpaceMedia B2B, any whitelabel operator, any organization, or any partner to breach applicable law or contractual obligations.
We may refuse service, restrict functionality, require verification, or take other compliance measures where required by law, requested by a partner, necessary for risk management, or reasonably required to maintain the integrity of the distribution network.
Takedowns, claims, and disputes
We may remove, block, mute, demonetize, restrict, correct, or suspend content in response to rights claims, legal notices, DSP requests, fraud signals, compliance concerns, metadata errors, payment defaults, security incidents, policy breaches, or operational requirements. User-requested takedowns will be processed through available partner channels, but downstream removal, search-cache updates, social audio removals, and store delisting timelines depend on each partner.
You must respond promptly to rights, licensing, identity, payment, metadata, tax, or fraud inquiries. If a dispute affects a release, catalog, account, organization, artist profile, or royalty balance, we may hold related funds, require additional documentation, restrict content, or suspend access until the matter is resolved to our reasonable satisfaction.
Support and operational communications
Support is provided through the designated service channels and may be prioritized by account type, severity, subscription plan, operational impact, partner deadline, and compliance risk. Support communications may be used to verify account authority, clarify release instructions, request documentation, coordinate takedowns, address payment issues, and administer platform operations. Support does not include legal, tax, accounting, rights-clearance, or DSP editorial advice.
Formal notices and operational support requests must be submitted through the support channels designated for this service, by email at staging@spacemedia.uk, or through https://staging.spacemedia.uk/.
Suspension and termination
You may stop using the service subject to outstanding payment, accounting, tax, takedown, rights, support, dispute, and compliance obligations. We may suspend or terminate access, revoke invitations, disable tenant features, pause delivery, hold payouts, remove content, or close accounts where required by law, requested by a partner, necessary for security or compliance, or justified by non-payment, rights disputes, fraud, abusive conduct, policy breach, or material breach of these Terms.
Following suspension or termination, we may retain records and continue limited processing as necessary for royalty accounting, audit obligations, fraud prevention, legal compliance, dispute handling, tax reporting, partner reporting, takedown completion, payment reconciliation, and platform security.
Records, audits, and platform integrity
We may maintain operational records relating to accounts, tenants, releases, metadata, submissions, approvals, deliveries, takedowns, claims, statements, payouts, support requests, and compliance events. These records may be used to administer the service, reconcile partner reporting, respond to audits, verify rights and payment instructions, preserve security, and demonstrate compliance with legal or contractual obligations.
Liability and service availability
The service is provided on an "as is" and "as available" basis. We do not warrant uninterrupted operation, error-free performance, continuous access, DSP acceptance, specific revenue, audience growth, editorial placement, chart performance, social media usage, playlist inclusion, availability of any third-party integration, or any particular commercial outcome.
To the maximum extent permitted by law, SpaceMedia is not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost revenue, lost data, business interruption, loss of goodwill, partner decisions, DSP outages, reporting delays, payment-provider decisions, or claims arising from content, rights, metadata, payment instructions, or user activity submitted through the service. Nothing in these Terms excludes liability that cannot be excluded under applicable law.
Indemnity
You will defend, indemnify, and hold harmless SpaceMedia, SpaceMedia B2B, their affiliates, service providers, distribution partners, officers, directors, employees, and agents from claims, losses, liabilities, damages, penalties, costs, and expenses, including reasonable legal fees, arising from your content, metadata, rights warranties, payment instructions, tax information, user activity, breach of these Terms, violation of law, or infringement or misappropriation of third-party rights.
Policy updates
We may update these Terms, platform rules, pricing, supported services, quality control standards, delivery requirements, payout procedures, support processes, compliance measures, and partner policies as the business, law, security requirements, or distribution network changes. Continued use of the service after an update becomes effective constitutes acceptance of the updated Terms.